Policies and terms
Consumer Code of Practice
Draft consumer code for STAA Digital, requiring legal review before publication.
Draft only — must be reviewed and approved by STAA Digital's legal adviser before publication.
Draft for legal review
This draft requires review by STAA Digital's legal adviser and operational team before publication. It does not assert an NCC approval or certification.
Clear service information
Before an order is accepted, consumers should receive clear information on availability, service features, price, installation, support and applicable service terms.
Enquiries and complaints
A support request form is available on this site. The final code should include authorised complaint channels, escalation stages, response commitments and any required regulatory information once confirmed.
Regulatory review
The final version should be checked against relevant NCC consumer protection and quality-of-service requirements.