Policies and terms
Service Level Agreement and Service Terms
Draft service terms for STAA Digital, requiring legal and operational review.
Draft only — must be reviewed and approved by STAA Digital's legal adviser before publication.
Draft for legal review
No service-level commitment is created by this draft page. STAA Digital's legal adviser and operations team must approve the terms before publication.
Site-specific service schedule
An agreed service document should identify the location, service type, bandwidth, charges, installation scope, support process and any service-level commitments that have been expressly accepted.
Performance and continuity
Do not infer uptime, restoration times, service credits, redundancy or guaranteed performance unless they are explicitly included in an authorised signed agreement.